Support – The ECL2 Difference

“I just can’t say enough about what a great week this has been.  You were a huge help getting things off the ground with your knowledge in a regulated industry, and of course your recent OPO experiences.  I feel that we have saved so much time, really giving us a good leg to stand on. I am thrilled to be working with you and just LOVE the product.“

Christine McGarry Quality Assurance Director Gift of Life Donor Program (Philadelphia, PA)

“ECL2 has substantial knowledge and experience in the health care, quality systems and OPO industries. That background and foundation was vital in the configuration of our Q-pulse system. It was very beneficial to work with a company that understands our daily operations and tailors Q-pulse to meet our organizational goals.”

Jan Foutch CQMgr/OE (ASQ) Director, Quality Systems and Risk Management Southwest Transplant Alliance

“When trying to decide what we needed to take our Quality Assurance and Performance Improvement Department to the highest level. Upon seeing the ability of Q-Pulse, the decision was easy.”

M. Kevin Stump Chief Executive Officer Mississippi Organ Recovery Agency

“Q-Pulse is a must for any company that is serious about quality. I have used this product for 18 years and I really feel that the product keeps getting better. ECL2 is a company that listens to its customers and responds to their needs. Each module of Q-Pulse makes it easy not only to manage your quality needs, but safety, environmental and compliance also. It doesn’t matter what industry, Q-Pulse is the real deal.”

Allister B Melvin Technical Services Manager Aggregate Industries US

US Based ECL2 Support

  • Choosing ECL2 means you have an additional level of support closer to home, backed by Ideagen support abroad.
  • Global support throughout all levels of Q-Pulse use and implementation, from Q-Pulse Administrators to front line Users

Expertise In Working In A Regulated Industry

  • We understand the challenges of moving from a manual, paper-based system or pehaps moving from a collection of tools (spreadsheets, databases, etc.) and we put that experience to use providing extra value for our clients.
  • Expert advice, support and care beyond initial implementation.

All Of Our Consultants Have Been QA Professionals & Former Q-Pulse Users Prior To Joining ECL2

  • It makes a big difference when the people sent to assist you with automating your Quality System have been in your shoes. All of our PSCs have been Quality Professionals themselves.
  • Broad range of talented expertise. Not just in Q-Pulse but all aspects of Quality culminating from decades of proven Quality Management success.

Customer Contact Information

US Based ECL2 Support  or  469.828.5006 ext. 2

QSP Find out more about our on-going, on-site option

Q-Pulse Customer Support Portal

• 2nd Level Support

• 24 Hours/7 Days Per Week

• Log Enhancement Requests

• Interact with Other Q-Pulse Users

• Download Usability & Technical Guides